Refund & Cancellation Policy

1 Policy Overview & Philosophy

At Digital Crazy Hub, we are committed to providing accessible, high-impact practical training in digital marketing and generative AI tools. Our current workshop registration investment of ₹49 is intentionally structured to be affordable while ensuring genuine seat commitment for limited live Zoom sessions.

We maintain an honest, transparent, and structured cancellation and refund policy designed to balance flexibility for students with the substantial operational resources required to coordinate live cohorts.

2 Four-Hour Refund Request Window

We recognize that scheduling conflicts or unintentional registrations may occasionally occur immediately after booking. The following rules govern requests submitted within this initial window:

• Calculation of the Window: The 4-hour refund eligibility window commences at the exact timestamp when your payment reaches captured or PAID status via Razorpay.
• Eligible for Individual Review: Requests submitted within this 4-hour window are eligible for formal administrative review by our billing team.
• Individual Evaluation (Not Automatic): Refunds are not automatic merely because a request is submitted. Our team will review the customer's query, booking history, and the stated reason for requesting a refund.
• Decision & Notification: After reviewing the circumstances, the team will decide whether the refund can be approved and communicate the outcome promptly to the customer.
• Disbursement: Approved refunds will be processed through the appropriate payment channel (via Razorpay to the original source account).

3 Requests Submitted After Four Hours

Why requests after four hours are generally ineligible:

• Once payment is confirmed, our automated backend immediately provisions digital infrastructure, reserves an exclusive live seat on Zoom, allocates instructor bandwidth, dispatches confirmation sequences, and generates tax invoices.
• Multiple preparation, planning, operational, administrative, and curriculum synchronization activities commence immediately following booking, incurring irreversible overhead and reserving limited participant capacity.
• Review of Exceptional Circumstances: Customers who face unforeseen medical emergencies or unavoidable hardships may still contact our support team to explain their situation. Our team will review the query and relevant documentation on a case-by-case basis. Any exception granted remains subject to individual review and applicable consumer protection laws.

4 Step-by-Step Refund Request Process

To request a refund within your eligible 4-hour window, please follow these simple steps:

1. Step 1: Contact Support: Contact our official support desk via email at info@digitalcrazyhub.com or via our official Contact Us form.
2. Step 2: Provide Registration Details: Provide your registered Full Name and registered Email Address (as submitted during enrollment).
3. Step 3: Provide Payment Reference: Provide your Razorpay Payment ID (e.g. pay_...) or UPI Bank Reference Number (UTR) and Enrollment ID (e.g. DCH-2026-XXXXXX).
4. Step 4: Explain Reason: Briefly explain the reason for your refund request so our billing desk can evaluate the context.
5. Step 5: Administrative Review: Our administrative team verifies the payment timestamp against our database and Razorpay merchant logs.
6. Step 6: Receive Decision: You will receive a written confirmation regarding the refund decision via email or WhatsApp.
7. Step 7: Gateway Processing: If approved, the refund is initiated directly through the Razorpay payment gateway to your original source account.
8. Step 8: Bank Clearance: The time required for the refunded amount to reflect in your account depends entirely on your bank, UPI network, and payment provider processing schedules.

5 Duplicate Payment Resolution

If a temporary network glitch, payment screen lag, or multiple button clicks causes your bank or UPI account to be debited more than once for the same workshop seat:

• Please report the duplicate transaction to info@digitalcrazyhub.com with screenshots or both payment IDs.
• Our billing team will promptly verify our Razorpay merchant records.
• Confirmed duplicate charges will be handled appropriately and refunded in full to your source payment method without complication.

6 Failed Payments with Deducted Funds

If a checkout session fails or times out but money is deducted from your bank or UPI account:

• In most instances, inter-bank clearing networks and Razorpay automatically reverse uncaptured debits back to the source account within standard banking cycles (typically 3 to 5 business days).
• If the amount is not reversed automatically, contact our support team with your bank transaction UTR number. We will verify the transaction status with Razorpay and ensure eligible reversals or refunds are handled through the payment provider.

7 Payment Provider & Banking Timelines

Once a refund is approved by our billing desk, the instruction is dispatched to Razorpay immediately. Please note that Digital Crazy Hub does not control inter-bank settlement delays. The actual duration for funds to credit to your account is governed by banking networks:

• UPI Payments (Google Pay, PhonePe, Paytm, BHIM): Typically credited within 2 to 4 business days.
• Debit / Credit Cards: Typically credited within 5 to 7 business days, depending on card-issuing banks.
• Net Banking: Typically credited within 4 to 7 business days.

8 Billing Support Contacts

For all refund queries, duplicate payment reports, or billing verifications, please reach out directly: